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TECHNICAL SUPPORT


Tech Support

PLEASE NOTE - As per company policy we do not provide nor do we offer to provide installation instructions for any module we sell. If proper installation instructions cannot be obtained from the owners manual or manufacturer of the computer, we recommend that you employ the services of a competent computer professional. Seller is not responsible for any expenses incurred as a result of using or attempting to us one of our items.

Technical support is available 24 hours through our website or by phone (215-643-9600) from Monday - Friday, 9am until 5pm, Eastern Time.

In the event you receive a product that does not work in your computer or is not correct for your computer you will need to obtain an RMA for replacement or refund. There are 2 ways you can do this:

Quick RMA:
If you wish to return a purchase for exchange or refund and do not require the assistance of our technical staff, you can submit the return using our Quick RMA form available here: http://www.18004memory.com/support/quickrma.asp Be sure to include a copy of your invoice with the return.

Phone Support:
If you are unsure about the replacement product you require, you can obtain assistance from our technical support department at 215-643-9600 from Monday - Friday, 10am until 5pm, Eastern Time (excluding Holidays). Please have the following information available when you call:

Your order number.
Your billing address.
The original receipt/invoice supplied with your order.
The complete model number of the computer or motherboard for which your purchase is intended (this will be necessary to guarantee compatibility).

When returning a purchase, please be sure to include the RMA number on the outside of the package and a copy of the original invoice inside the package.