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Return Policy


Returns for Refund

All Returns for refund must be received within 30 days of the purchase date are subject to a restocking fee and must be accompanied by a copy of the original receipt (email confirmations or internet order copies will not be accepted) as well as either an RMA number provided by an authorized 18004memory.com employee or a completed Quick RMA form obtained from our website. RMAs are valid for 7 days from date of issue and must be received within that time.

Returns must be securely packaged, prepaid and shipped via a secure carrier. 18004memory.com is not responsible for packages lost or damaged while in transit to us.

All returns for refund must be received in resalable condition and must be accompanied by the original packing material, manuals and any other accessories provided with the original delivery.

Packages refused at the time of delivery will be considered non-defective returns and are subject to a 15% restocking fee and all incurred shipping charges regardless of the method used to order the product.

Shipping and handling fees are not refundable for any reason.

All returns of defective or working merchandise may be repaired, replaced or refunded at the discretion of 18004memory.com's management.

Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.

Quick RMA Form

Any order may be returned within 30 days of the purchase date for refund or exchange using the Quick RMA form available on our website - You will not need an RMA number when using this form. Simply print the form, provide ALL requested information and send the form along with the part being returned and a copy of the original invoice. Failure to follow these instructions may result in a delay in the processing of your RMA or may result in your item being returned to you.

For all returns please use a secured means to get the product back to us. For your own protection we recommend UPS or Certified US mail with insurance ( Please DO NOT use Delivery Confirmation ) It is the customers responsibility to make sure the products gets to our facility safely. Thank You

Special Order Items

Special Order items, not normally stocked by 18004memory.com, that have been requested by the customer are purchased by the customer under a no refund, no exchange policy. The item description will state 'Special Order, No refunds' on the invoice.

Cross Shipment

A cross shipment is considered a new order and is charged the full price of the product plus a non-refundable shipping and handling fee. The defective product must be returned with all accessories within seven(7) business days for credit. No refund will be issued after thirty(30) days of the purchase date or if the product is returned incomplete. A 15% restocking fee will apply if these directions are not followed. NOTE: All returns for refund, exchange or upgrade for orders that were placed on-line without the assistance of a our employee may be subject to a 15% restocking fee at the discretion of 18004memory.com management

Other Items

All products, with the exception of memory, are covered by the warranty issued by the manufacturer of the product. 18004memory.com will accept refunds of these products for seven days after the sale. After seven days, all warranty and returns must be done through the products manufacturer. All returns, other then for defective items, are subject to a 15% restocking fee (with the exception of memory which is specifically covered under the Returns Policy). Special Order items, not normally stocked by 18004memory.com, that have been requested by the customer are purchased by the customer under a no refund, no exchange policy. The item description will state 'Special Order, No refunds' on the invoice.