RMA (returned merchandise authorization)
In the rare event that a memory module needs to be returned or exchanged we offer two ways to exchange a product.
1. QUICK RMA FORM
We understand that it may not be convenient for some customer's to obtain an RMA by phone so we've integrated a printable RMA form on our website. You do not need an RMA number if you are using this form. Simply fill out the form to the best of your knowledge and write 'QUICK RMA' on the outside of the package.
2. BY PHONE
If you wish to obtain an RMA number by phone please call Monday – Friday between 10am and 6pm, Eastern Time. You do not need the Quick RMA form if you obtain an RMA number. RMA numbers are valid for seven (7) days from the issue date. The RMA number must be on the outside of the package.
Please note that no returns will be accepted without a Quick RMA form or an RMA number. For all returns please use a secured means to get the product back to us. For your own protection, we recommend UPS or Certified US mail with insurance. It is the customer's responsibility to make sure the products gets to our facility safely.
Thank you for choosing 1-800-4-MEMORY as your computer memory source.
CLICK HERE FOR PRINTABLE QUICK RMA FORM